Webster is Principal and Founder at at Bruce F. Webster & Associates, as well as an Adjunct Professor for the BYU Computer Science Department. He works with organizations to help them with troubled or failed information technology (IT) projects. He has also worked in several dozen legal cases as a consultant and as a testifying expert, both in the United States and Japan. He can be reached at 303.502.4141 or at bwebster@bfwa.com.
The first column, “Second Class Software Quality for Major IT Projects”, talks about the curious fact that organizations are willing to spend millions, tens of millions, even hundred of millions of dollars on major IT project and yet still nickle-and-dime their software quality assurance (SQA) effort. It doesn’t help that SQA personnel are pretty much […]
As mentioned previously, I spoke last week at the Denver IEEE Reliabilty Society chapter meeting on an SQA-centric view of software development. I plan to develop this into a full-blown articles (or posting), but in the meantime, here is the slide presentation (PPT, 340KB) I used. Feel free to ask questions. ..bruce..
If it’s Friday, it must be another Baseline column. This one talks about the issues surrounding whether to build or buy software: The other day, an IT colleague of mine mentioned a conflict at a corporation where he’s working. The corporation has a mission-critical application deployed across a large number of workstations. The set of […]
On September 2nd, I’ll be speaking at a meeting of the Denver IEEE Reliability Society. It will be held at 5:30 pm in the Seagate Building in Longmont (CO), on Nelson Road between 75th Rd and Airport Rd. Here’s my abstract of the talk: INSIDE-OUT: Organizations too often treat software reliability as an ‘after the […]
Yes, it’s my latest Baseline column: Last week, I talked about some of the reasons why large organizations often reject the best solutions for a troubled IT project: fear, pride, budget, and the ever-present internal politics. This week, as promised, I will talk about what it takes to champion the right solution. I can’t guarantee […]
Classic patterns in disputed IT project: Hertz v. Accenture
Just ran across this article at the always-irreverent-but-usually-spot-on Register, an IT news site out of England. The standard patterns of a troubled IT project are so evident in this one report that I may well use it as a case study for my CS 428 (“Real-world software engineering”) class this fall. Here are some of […]
Neverending Story pattern: School District ERP system late, over-budget
A story a few days ago caught my eye, not because it was unusual, but because it follows so familiar a pattern. Here are a few excerpts from the article: MANATEE — Late nights, hefty contracts and humming computers are a norm in the district’s School Support Center, where employees are working to fix a […]
Minnesota DMV software project: Faulty Towers/Neverending Story patterns
In my 2000 white paper, “Patterns in IT Litigation: System Failure (1976-2000)” [PDF], which I researched and wrote while at PricewaterhouseCoopers, I describe six broad fact patterns to classify the types of software system implementation failure. One of those patterns I named “Faulty Towers”: The client buys the system from [or has the system developed […]
![The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]](http://bfwa.com/wp-content/uploads/2018/01/intel-cpu-150x150.jpg "The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]")
Back in 2000, PricewaterhouseCooper published my research white paper, “Patterns in IT Litigation: Systems Failure (1976-2000)” (PDF). This paper reflected research I and my staff had done over several months on roughly 120 two- or three-party lawsuits involving information technology. I found that almost all of these lawsuits fell into one or two of six […]