Webster is Principal and Founder at at Bruce F. Webster & Associates, as well as an Adjunct Professor for the BYU Computer Science Department. He works with organizations to help them with troubled or failed information technology (IT) projects. He has also worked in several dozen legal cases as a consultant and as a testifying expert, both in the United States and Japan. He can be reached at 303.502.4141 or at bwebster@bfwa.com.
I have a new Baseline column up on the tendency of large organizations to reject the best solutions for a troubled IT project: The consultants, usually with the help of the employees in the trenches, would use their time, effort, and expertise to analyze the system under development or in production. They would arrive at […]
According to this release over at Morgan Miller Blair, the California Supreme Court has completed the task of invalidating virtually all non-compete agreements within the state of California: In Edwards v. Arthur Andersen, the Court examined an employment agreement between Arthur Andersen and one of its former tax manager employees, Raymond Edwards. The agreement contained […]
My latest Baseline column talks about the risks that follow a successful IT project: But sometimes with projects that really shouldn’t succeed—that are attempting too much, too fast, with too many risks—enough things go right, particularly along the critical paths, enough superhuman effort is made by those involved, so that the project does indeed go […]
My lastest Baseline column is up, in which I argue that setting up one or more maintenance architects within an enterprise can help reduce maintenance costs while at the same time providing a training path for chief software architects. Let me know what you think. Sorry for the lack of postings here; I’ve actually been […]
My latest Baseline column is up, discussing how to make a distributed software development project work. ..bruce..
Classic patterns in disputed IT project: Hertz v. Accenture
Just ran across this article at the always-irreverent-but-usually-spot-on Register, an IT news site out of England. The standard patterns of a troubled IT project are so evident in this one report that I may well use it as a case study for my CS 428 (“Real-world software engineering”) class this fall. Here are some of […]
Neverending Story pattern: School District ERP system late, over-budget
A story a few days ago caught my eye, not because it was unusual, but because it follows so familiar a pattern. Here are a few excerpts from the article: MANATEE — Late nights, hefty contracts and humming computers are a norm in the district’s School Support Center, where employees are working to fix a […]
Minnesota DMV software project: Faulty Towers/Neverending Story patterns
In my 2000 white paper, “Patterns in IT Litigation: System Failure (1976-2000)” [PDF], which I researched and wrote while at PricewaterhouseCoopers, I describe six broad fact patterns to classify the types of software system implementation failure. One of those patterns I named “Faulty Towers”: The client buys the system from [or has the system developed […]
![The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]](http://bfwa.com/wp-content/uploads/2018/01/intel-cpu-150x150.jpg "The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]")
Back in 2000, PricewaterhouseCooper published my research white paper, “Patterns in IT Litigation: Systems Failure (1976-2000)” (PDF). This paper reflected research I and my staff had done over several months on roughly 120 two- or three-party lawsuits involving information technology. I found that almost all of these lawsuits fell into one or two of six […]