Webster is Principal and Founder at at Bruce F. Webster & Associates, as well as an Adjunct Professor for the BYU Computer Science Department. He works with organizations to help them with troubled or failed information technology (IT) projects. He has also worked in several dozen legal cases as a consultant and as a testifying expert, both in the United States and Japan. He can be reached at 303.502.4141 or at bwebster@bfwa.com.
This is actually a test of Google. antidiselephantitis You may now go on to read other posts. ..bruce..
[From Pitfalls of Modern Software Engineering by Bruce F. Webster (forthcoming)] Categories: political Face it: technology adoption is a gamble, and one often made at gunpoint. External market forces lead internal political forces to demand advances — often unrealistic ones — in information technology. Those who adopt too soon come to understand the cliché “bleeding […]
The ACLU is trying to bring a class action lawsuit against the state of Indiana because of problems with its recently rolled-out welfare benefits management system: INDIANAPOLIS – Problems with Indiana’s landmark automation of welfare eligibility have cost some disabled residents food stamps and other benefits they need to survive, the American Civil Liberties Union […]
[From Pitfalls of Modern Software Engineering by Bruce F. Webster (forthcoming)] Categories: political A particular technology or methodology (the “TOM”) is wonderful. At least, you think it is, based on anything from a breathless magazine article to years of experience with solid, successful software development using this TOM. Or you may not think it’s wonderful, […]
[From Pitfalls of Modern Software Engineering by Bruce F. Webster (forthcoming)] Categories: political There is an oft-cited dictum in technology development groups: “It is easier to ask forgiveness than permission.” It is often true and sometimes crucial to circumvent bureaucratic foot-dragging and politics. But it is not always the best course, and the danger of […]
Classic patterns in disputed IT project: Hertz v. Accenture
Just ran across this article at the always-irreverent-but-usually-spot-on Register, an IT news site out of England. The standard patterns of a troubled IT project are so evident in this one report that I may well use it as a case study for my CS 428 (“Real-world software engineering”) class this fall. Here are some of […]
Neverending Story pattern: School District ERP system late, over-budget
A story a few days ago caught my eye, not because it was unusual, but because it follows so familiar a pattern. Here are a few excerpts from the article: MANATEE — Late nights, hefty contracts and humming computers are a norm in the district’s School Support Center, where employees are working to fix a […]
Minnesota DMV software project: Faulty Towers/Neverending Story patterns
In my 2000 white paper, “Patterns in IT Litigation: System Failure (1976-2000)” [PDF], which I researched and wrote while at PricewaterhouseCoopers, I describe six broad fact patterns to classify the types of software system implementation failure. One of those patterns I named “Faulty Towers”: The client buys the system from [or has the system developed […]
![The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]](http://bfwa.com/wp-content/uploads/2018/01/intel-cpu-150x150.jpg "The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]")
Back in 2000, PricewaterhouseCooper published my research white paper, “Patterns in IT Litigation: Systems Failure (1976-2000)” (PDF). This paper reflected research I and my staff had done over several months on roughly 120 two- or three-party lawsuits involving information technology. I found that almost all of these lawsuits fell into one or two of six […]