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Another ERP system failure lawsuit

March 27, 2008 0 Comments

 [UPDATED 04/01/08: Here’s some additional commentary on the case.]

This news just came over the wire:

BOSTON/NEW YORK (Reuters) – Waste Management Inc said it spent more than $100 million on a computer system that was supposed to help it save money, but instead turned out to be a “complete failure.”

Waste Management spokeswoman Lynn Brown said on Wednesday that her company sued SAP AG, the German-based company that sold it the system, seeking all its expenses plus punitive damages.

Installations of enterprise resource planning (“ERP”) systems, such as SAP, are prone to end up in disputes just because of the sheer complexity of the installation, as well as the heavy business process changes required. ..bruce..

About the Author:

Webster is Principal and Founder at at Bruce F. Webster & Associates, as well as an Adjunct Professor for the BYU Computer Science Department. He works with organizations to help them with troubled or failed information technology (IT) projects. He has also worked in several dozen legal cases as a consultant and as a testifying expert, both in the United States and Japan. He can be reached at 303.502.4141 or at

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