By bfwebster on Dec 28, 2009 in IT Project Management, IT project disputes, Main, Management, Pitfalls, Risk management, Surviving Complexity | 1 Comment
[cross-posted from brucefwebster.com]
Roger Sessions has published a white paper, “The IT Complexity Crisis: Danger and Opportunity” (PDF). It’s created a bit of a stir in tech circles, largely because Sessions estimates that “worldwide, we are already losing over USD 500 billion per month on IT failure, and the problem is getting worse” (page 1; emphasis [...]
By bfwebster on May 19, 2008 in IT project disputes, Lawsuits, Main | 0 Comments
The ACLU is trying to bring a class action lawsuit against the state of Indiana because of problems with its recently rolled-out welfare benefits management system:
INDIANAPOLIS – Problems with Indiana’s landmark automation of welfare eligibility have cost some disabled residents food stamps and other benefits they need to survive, the American Civil Liberties Union alleges [...]
By bfwebster on Apr 8, 2008 in Change management, IT project disputes, Main, Patterns, Pitfalls, Quality assurance, Software engineering | 0 Comments
The opening of Terminal 5 at London Heathrow Airport has not been without problems, to say the least. And one of the specific problems appears to be the automated baggage handling system:
…the computer-operated baggage system has crashed and luggage is now being sorted manually before being loaded on to planes.
Twelve return flights to short-haul destinations [...]
By bfwebster on Mar 27, 2008 in IT project disputes, Main | 0 Comments
[UPDATED 04/01/08: Here's some additional commentary on the case.]
This news just came over the wire:
BOSTON/NEW YORK (Reuters) – Waste Management Inc said it spent more than $100 million on a computer system that was supposed to help it save money, but instead turned out to be a “complete failure.”
Waste Management spokeswoman Lynn Brown said [...]
By bfwebster on Jan 28, 2008 in Change management, IT Project Management, IT project disputes, Main | 0 Comments
Not all large IT projects fail, and even those that are deeply troubled can be turned around:
Officials at HM Courts Service (HMCS) say they have turned around a failing £447m project to provide a national case management system for magistrates courts – a scheme that is 16 years late and will cost nearly three times [...]