By bfwebster on Dec 7, 2007 in IT project disputes, ITSF White Paper, Main, Patterns | 3 Comments
[Adapted from Patterns in IT Litigation: Systems Failure (1976-2000)]
Summary: The client contracts with the manufacturer to develop and install a system. The project starts. The completion date slips. It keeps slipping. Each time the adjusted delivery date approaches, the project slips yet again. At some point, one of three things happens: the manufacturer/vendor abandons [...]
By bfwebster on Dec 7, 2007 in IT project disputes, ITSF White Paper, Main, Patterns | 0 Comments
[Adapted from Patterns in IT Litigation: Systems Failure (1976-2000)]
Summary: This pattern actually lumps together two sub-patterns. In the first, the client purchases an IT system from the vendor by way of a leasing firm. The client is dissatisfied with the system and stops payment, whereupon the leasing firm sues the client. In the second [...]
By bfwebster on Dec 7, 2007 in IT project disputes, ITSF White Paper, Main, Patterns | 0 Comments
[Adapted from Patterns in IT Litigation: Systems Failure (1976-2000)]
Summary: The vendor makes claims for the functionality and/or performance benefits of the system. The client buys the system and has it installed. The client then believes that the system does not have the claimed benefits (performance, reliability and/or functionality). In some cases, the client ends [...]
By bfwebster on Dec 7, 2007 in IT project disputes, ITSF White Paper, Main, Patterns | 0 Comments
[Adapted from Patterns in IT Litigation: Systems Failure (1976-2000)]
Summary: The client buys the system from the vendor. The client then claims that the system is defective, i.e., it has errors during operation, crashes, and so on. The vendor makes attempts to repair it, allegedly with limited and unsatisfactory success. In some cases, the client [...]
By bfwebster on Dec 3, 2007 in IT project disputes, ITSF White Paper, Main, Patterns | 0 Comments
Several years ago, while working at PricewaterhouseCoopers, I reviewed documents and information that we had gathered regarding roughly 120 “IT systems failure” lawsuits, that is, lawsuits regarding a dispute over a two- or three-party IT systems development project. The fact pattern surrounding each case tended to fall into one or two of six major patterns:
Faulty [...]