In a post here last week, I made reference to what I call “the thermocline of truth.” The basic idea is simple: those in the trenches of a large project know how badly it’s going, while those at the top think everything’s fine; the level at which the ‘truth’ stops is somewhere in the middle. As […]
The British government has spent roughly half a billion pounds ($750M) developing a new IT system for its welfare services, with the goal of cutting down on fraud and loss. The project, by all accounts, has been significantly troubled for some time. Now, according to a new report in the Register, the new head of […]
Thanks to Michael Swain (via a Facebook post), I ran across this explanation of why software projects are so often underestimated: Let’s take a hike on the coast from San Francisco to Los Angeles to visit our friends in Newport Beach. I’ll whip out my map and draw our route down the coast: The line […]
Cross posted from And Still I Persist] [Note: I am currently in transit from Colorado to Florida and am composing this post as I have time and ‘net access.] “All the most important mistakes are made on the first day.” – The Art of Systems Architecting (Maier & Rechtin) Project Orca was the Romney campaign’s […]
[cross-posted from brucefwebster.com] Roger Sessions has published a white paper, “The IT Complexity Crisis: Danger and Opportunity” (PDF). It’s created a bit of a stir in tech circles, largely because Sessions estimates that “worldwide, we are already losing over USD 500 billion per month on IT failure, and the problem is getting worse” (page 1; […]
Classic patterns in disputed IT project: Hertz v. Accenture
Just ran across this article at the always-irreverent-but-usually-spot-on Register, an IT news site out of England. The standard patterns of a troubled IT project are so evident in this one report that I may well use it as a case study for my CS 428 (“Real-world software engineering”) class this fall. Here are some of […]
Neverending Story pattern: School District ERP system late, over-budget
A story a few days ago caught my eye, not because it was unusual, but because it follows so familiar a pattern. Here are a few excerpts from the article: MANATEE — Late nights, hefty contracts and humming computers are a norm in the district’s School Support Center, where employees are working to fix a […]
Minnesota DMV software project: Faulty Towers/Neverending Story patterns
In my 2000 white paper, “Patterns in IT Litigation: System Failure (1976-2000)” [PDF], which I researched and wrote while at PricewaterhouseCoopers, I describe six broad fact patterns to classify the types of software system implementation failure. One of those patterns I named “Faulty Towers”: The client buys the system from [or has the system developed […]
![The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]](http://bfwa.com/wp-content/uploads/2018/01/intel-cpu-150x150.jpg "The Meltdown/Spectre CPU bugs: a dramatic global case of the “Unintended Consequences” pattern [UPDATED 4/4/18]")
Back in 2000, PricewaterhouseCooper published my research white paper, “Patterns in IT Litigation: Systems Failure (1976-2000)” (PDF). This paper reflected research I and my staff had done over several months on roughly 120 two- or three-party lawsuits involving information technology. I found that almost all of these lawsuits fell into one or two of six […]